Please Note: During Victoria's Stage 4 restrictions and whilst the store is temporary closed during these times Click and Collects are only available Monday - Friday during the hours of 11am - 2pm. You can collect from our store during these hours via knocking on the door or contacting the store on (03) 9041 5165 and a staff member will assist you. If you have any questions please email via info@graceandwillow.com.

About these terms and conditions

This document sets out the Terms and Conditions that govern the use of the GRACE + WILLOW website.

Please read these Terms and Conditions carefully before using the website.  If you cannot agree to these Terms and Conditions and our Privacy Policy please do not use the website.  If you use the GRACE + WILLOW website, you are deemed to have agreed to these Terms and Conditions and our Privacy Policy.  

The website and its content are provided for your personal use only, and must not be used for any public or commercial purpose.

Amendment of these terms and conditions

As these Terms and Conditions may be amended from time to time, GRACE + WILLOW recommends that this document be periodically reviewed.   

Amendments are effective immediately.  

Applicable law

These Terms and Conditions are governed by the laws of Australia. 

Misuse of the GRACE + WILLOW website

When using the GRACE + WILLOW website, you must not:

  • post the private details of another person or entity;
  • impersonate or imitate another person or entity;
  • restrict or inhibit another person from using or enjoying the website;
  • use the website in a manner or for any purpose which is unlawful or contrary to these Terms and Conditions;
  • breach the copyright, trademark or intellectual property rights of GRACE + WILLOW or a third party unless the prior written consent of GRACE + WILLOW or the third party has been obtained;
  • upload, post, email, transmit or otherwise make available any software that may contain a virus or other information that is designed to interrupt, destroy, disrupt, corrupt or limit the operation of the GRACE + WILLOW website, its servers, software, hardware or equipment;
  • engage in any activity which is likely to cause interference, harm or disruption to the GRACE + WILLOW website, its servers, software, hardware or equipment; or
  • breach the privacy of another.  

Please report any breach of these Terms and Conditions to: info@graceandwillow.com

Creating an account

To place an order on the website, you will need to create an account.   

When you create an account it is very important that any personal details you provide are complete, true and up to date.

Please let us know if your personal details change or are recorded incorrectly and we will promptly update them.   We don’t want you to miss out on promotions, special offers and other important communications!

You will need to create a password to access your account.  Your password must be unique and kept secure and private at all times.  Please let us know immediately if you believe or suspect there to have been a breach of security or any unauthorised use of your account.

It is important that you read and understand GRACE + WILLOW’s Privacy Policy as this governs the way in which GRACE + WILLOW may use your personal information.

The order form you submit on the website constitutes your offer to purchase merchandise from us.
When you place your order, we will send you an email that confirms we have received your order and includes the details of your order.   This email does not constitute acceptance of your order.
When we accept your order, we will send you another email confirming that your order has been accepted and you will be allocated an Order Number.   Please quote your Order Number if you contact us about your order.

All orders are subject to our approval and the availability of merchandise. 
If the merchandise you order becomes unavailable, we will contact you. 
If you have paid for merchandise that is or becomes unavailable, we will promptly refund the cost of that merchandise to you.

The images, descriptions and prices of merchandise on the website are provided for your reference only.  
We may place a limit on the quantity of merchandise that can be ordered on the website. 


All orders are priced in Australian dollars and include GST.

All prices quoted on the website exclude postage and handling costs.  You will be charged extra for postage and handling.  You will be notified of these extra costs at the time you place your order.

Prices quoted on the website may differ from prices in store. Prices quoted on the website are indicative only and are subject to change.

If the price of merchandise is reduced after you place an order, we will not offer a subsequent price adjustment.  The relevant price of merchandise is the price of merchandise at the time you place your order.   

Cancellation of orders

We may in our absolute discretion, cancel or refuse to accept an order at any time, without liability.  
If we cancel an order after you have made a payment, we will refund that payment to you but we will have no further obligations or liabilities to you.

Payment of orders

You must provide complete, true and up to date payment and billing details. 

When you place an order on the website, you authorise us to deduct payments from your credit card.

You must be the authorised holder of the credit card or authorised to use the credit card (we can request or demand proof) in order to have payment details authorised and processed.

We can refuse to authorise and process an order for any reason.  We may request credit, anti-fraud and identity checks if we believe this is necessary.

If we cannot charge payment to your credit card or if a payment is declined or returned for any reason, we may in our absolute discretion suspend or cancel your order and all our obligations with you under these Terms and Conditions.
If we are charged a fee for processing your credit card by your bank or financial institution, you will be liable for these charges.   We will notify you of these charges if they apply. 

We use Secure Pay, a secure payment system that encrypts credit card information to protect you in accordance with best industry practice. 

While we use all reasonable steps to ensure your personal information remains secure, you must understand that it is impossible to completely guarantee that the transmission of data over the Internet will always be totally secure. 
Any information submitted to us on the website is done so at your own risk.

Delivery of merchandise

If we have accepted your order and payment has been authorised and processed, your merchandise will be promptly delivered to you.  We aim to deliver merchandise within three to five (3-5) business days of accepting your order.  International orders will be delivered within seven to fourteen (7-14) business days of accepting your order.

We only use reputable postage and courier services to deliver merchandise to the delivery address selected by you.  (Australia Post in most deliveries).   

We accept no responsibility or liability for undelivered merchandise.  

We accept no responsibility or liability if merchandise is returned to us or if there is a delay in delivery which is beyond our reasonable control.   

Title to the merchandise and the risk of loss or damage to the merchandise passes to you when you receive delivery of the merchandise from our postal or courier service.

Copyright/intellectual property rights

The GRACE + WILLOW website, its content, layout and design together with any name, logo, photograph, image, code, text, data, graphic, software or other identifying mark appearing on the website, may only be used for your personal reference, and may not otherwise be copied, reproduced, used, stored, published, altered, licensed, downloaded or transmitted in any form or by any means in whole or part, without the prior written consent of GRACE + WILLOW.

All names, logos and trademarks appearing on the website are the property of GRACE + WILLOW or a third party who has contributed to the website. 

Nothing on the website or in these Terms and Conditions should be construed as conferring a licence or right to use the GRACE + WILLOW website or any name, logo, trademark unless the prior written consent of GRACE + WILLOW or a third party has been obtained.

Third party websites

The website may contain a link or pointer to an Internet website operated by a third party.    We make no representation in relation to, and are not responsible for the content, products, services or security of any website operated by a third party.  

We are not responsible for any loss or damage deriving from the use, content, products, services or security of a website operated by a third party.  You link to the website of a third party at your own risk.  These links are provided for your information and convenience only, and the inclusion of a link does not constitute an endorsement by GRACE + WILLOW of a third party website.

We are not bound by any dealing that you may enter into with a third party.  The terms and conditions of a third party’s website govern any dealing you may have with that third party, in addition to these Terms and Conditions.  If there is an inconsistency between these Terms and Conditions and the terms and conditions of a third party, these Terms and Conditions will apply.

You should also be aware that a third party may collect your personal information via its website.  A third party is governed by its own privacy policies and practices, not GRACE + WILLOW’s Privacy Policy and practices.  GRACE + WILLOW makes no representation about, and is not liable for, the privacy policies and practices of a third party. 
We encourage you to learn about the privacy practices and policies of a third party before linking to its website and/or providing personal information to it.

Competitions and promotions

From time to time we may run competitions and promotions.  These competitions and promotions may be subject to separate Terms and Conditions (in addition to these Terms and Conditions).  Any additional Terms and Conditions will be made available on the website. 

Involvement in a competition or promotion will be deemed as acceptance of these Terms and Conditions and any additional Terms and Conditions governing the competition or promotion.

Website is “as is” 

Use of the GRACE + WILLOW website is on an “as is” and “as available” basis.

Use of the website is at your own risk.

We do not warrant or guarantee that the website is accurate, correct, secure, reliable, timely, complete, adequate for any purpose or that it will remain uninterrupted or virus free.   

We are not liable for any error or omission in information on the website.

We may modify, discontinue, interrupt, suspend or limit the use of the website at any time when we believe it is reasonably necessary to do so.  We are not liable for any modification, discontinuance, interruption, suspension or other limitation of the website.

Any material downloaded or otherwise obtained through the GRACE + WILLOW website is done so at your own risk and discretion.  We are not responsible in any way for any damage to your computer or network that may result. 
To the maximum extent permitted by law we expressly disclaim all representations and warranties of any kind, unless otherwise stated.  

Failure to comply with these terms and conditions

If you fail to comply with these Terms and Conditions as amended from time to time, we may without limitation, in our absolute discretion and without notice:

  • suspend or terminate your access to the website; or
  • take legal action where necessary. 

Without limitation, GRACE + WILLOW is not liable for any loss, damage, cost, expense, liability, action, claim, judgment or penalty whatsoever arising directly or indirectly as a result of or in connection with:

  • your use of the website;
  • any transaction entered into through or from the website;
  • your inability to use the website for whatever reason;
  • the deletion, correction, destruction, damage, loss or failure to store or retain information;
  • your use of any products or services obtained on or through the website;
  • any unauthorised access to the website;
  • the transmission of any virus onto your computer;
  • the unathorised alteration of data or transmissions;
  • the statements, information or conduct of any third party on the website;
  • any other matter relating to the website; and
  • any breach of these Terms and Conditions by you.

You agree to indemnify and hold GRACE + WILLOW harmless against any loss, damage, cost, expense, liability, action, claim, judgment or penalty arising directly or indirectly as a result of or in connection with:

  • a breach of these Terms and Conditions by you;
  • your access to or use of the website; and
  • a breach of Australian and/or International copyright laws by you.   

Electronic communications
By accessing and using the GRACE + WILLOW website you agree to receive electronic and marketing communications from GRACE + WILLOW.  
You can elect to discontinue communications from GRACE + WILLOW at any time.

If any part of these Terms and Conditions is found to be invalid or unenforceable by a court of law, the remainder of the Terms and Conditions will continue to apply.


If you have any queries or would like more information about these Terms and Conditions please contact: info@graceandwillow.com